Air Travel
Optimizing supply chain management for a major airline
Air Travel
Optimizing supply chain management for a major airline
Outcome
Designed a future-state supply chain management system for a global airline. Rapidly built and tested four separate workbenches, each representing a large user group within the organization. This platform allowed them to make informed decisions when planning, fulfilling purchases, and making repairs.
Intersection
airline industry, user research, high-fidelity prototyping
Retail Experience
Unifying a retail jeweler's
point of sale
Retail Experience
Unifying a retail jeweler's
point of sale
Outcome
Shifted from the client’s complex, multi-brand ecosystem to a focused associate-to-customer relationship. We created unique customer shopping experiences through a minimum viable experience within a new overarching platform. The end result was a unified interface for all of the jewelry associates’ needs.
Intersection
retail industry, purchase experience
Employee Experience
Accelerating relocation services within Big Tech
Employee Experience
Accelerating relocation services within Big Tech
Outcome
Explored a placemaking strategy to globally develop resources and services to employees for a big-four tech client. Visited nearly 90 employees and local residents across multiple geographies to understand their housing changes.
Intersection
big tech, employee engagement, exploratory research
Healthcare
Scaling workspaces for a health clinic focused on community
Healthcare
Scaling workspaces for a health clinic focused on community
Outcome
Identified workflows, patterns, and work modes for staff to inform the programming of multiple new administrative workspaces. Using co-design, we formed a dynamic workplace solution that encourages collaboration between different administrative teams, supports the culture of an exceptional health organization, and accommodates future growth.
Intersection
healthcare industry, workspace planning, stakeholder workshops, mixed-methods research
AI Photo App
Onboarding for a mobile photo app powered by AI
AI Photo App
Onboarding for a mobile photo app powered by AI
Outcome
Examined how new users perceive an AI-based photo app and analyzed the impact of their impressions of the mobile app over time. We uncovered issues with downloading, ease of use, and identified interactions that confused and frustrated users.
Intersection
photo app, artificial intelligence, in-home interviews
Insurance
Online signing experience for insurance coverage
Insurance
Online signing experience for insurance coverage
Outcome
Successfully deployed an internal e-signature tool across the organization. To advance the capabilities for insurance agents and policy holders externally, a prototype of the new signature tool was benchmarked against others in the market based on key user pathways and technical performance.
Intersection
insurance industry, concept evaluation, low-fidelity prototyping